COMPETITOR COMPARISONLooking for an alternative to Decagon?
Decagon delivers impressive deflection rates for enterprise support teams. But with a complex per-resolution pricing model, a quote-only sales cycle, and analytics that stop at aggregate resolution rates, fast-moving teams often find a better fit elsewhere.
Trusted by revenue teams running at scale
Why teams switchWhat Decagon leaves your team without
Decagon has built an impressive enterprise support platform. The pricing model, onboarding structure, and analytics depth make it a poor fit for teams that need to move fast and optimize continuously.
Per-resolution pricing that scales unpredictably
Decagon charges per resolved conversation, meaning your bill scales with the AI's success rate. The more Decagon resolves, the more you pay. Teams that need to forecast costs or run an internal business case find the model hard to model before committing. Callers.ai charges per minute or per contact. Simple, predictable, easy to budget.
Analytics stop at aggregate resolution rates
Decagon reports overall deflection and resolution metrics. There is no step-level script funnel showing where in your flow prospects drop off, which branches convert, or what language drives outcomes. Your team knows calls are happening. It doesn't know what to change.
Outbound is new, the platform is inbound-first
Decagon launched outbound voice in 2026. The platform was built as an inbound support concierge. Teams running proactive outbound campaigns, lead follow-ups, appointment reminders, or retention calls are evaluating a feature that is still maturing, not a platform that was built for it.
Why Callers.aiBuilt for teams that run on volume
Outbound-native, simple per-minute pricing, step-level analytics, and a dedicated CSM. Built from the ground up for high-volume B2C revenue teams.
Outbound-native from day one.
Campaigns, drip sequences, bulk sequencing, retry logic, and calling-window controls. Not a feature added in 2026, a core product built around outbound.
Step-level funnel analytics, built in.
See exactly where in your script prospects drop off, what drives conversion, and which branches underperform. No BI tool, no integration required.
Simple per-minute pricing.
Pay per minute or per contact. Easy to model, easy to forecast, and easy to explain internally. No per-resolution complexity that scales with outcomes you don't fully control.
AI-assisted script generation.
Auto-fill complete call flows based on your use case. The only platform in the category with this built in.
HIPAA and SOC 2 certified, included.
Every paid plan is covered. Finance, insurance, lending, healthcare. No compliance uncertainty.
Callers.ai vs. the alternative
Customer storiesRevenue teams that switched chose Callers.ai
★★★★★
"Callers cut our call center load by 65% and 10X our outreach with significantly better results."
Justin Kahn
Head of Digital Innovation
★★★★★
"We were up and running faster than expected and started seeing measurable results within the first week."
Chelsea Thompson
Director of Operations
★★★★★
"Callers reduced outbound time by 46% and accelerated inbound demand leading us to expand our sales team."
Rob Stevenson
Vice President
Decagon handles support. Callers.ai drives revenue.
Outbound-native voice AI with transparent pricing, step-level analytics, and a dedicated CSM from day one.