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Capture more opportunities.
Answer sales and service inquiries while customers are ready to engage, rather than losing them to hold queues or missed callbacks.
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AI call center
Resolve more calls without making customers wait.
Answer immediately, 24/7, and handle volume spikes without adding to your team’s workload. Callers resolves requests, keeps service consistent and carries customer context across voice, chat, email, and text.
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Built for companies where every missed call costs revenue.
Long queues, missed inquiries and inconsistent answers cost more than time. They put customer relationships and revenue at risk.
Callers connects customer context, conversations and actions in one Agentic Customer Experience Platform to fix the root causes of overload, from repeat calls to broken workflows.
Handle volume spikes.
Absorb peak demand and repetitive requests without making every increase in volume a new hiring and training project.
Stay available, 24/7.
Keep service running after hours, on weekends and during overflow, so customers can get help when they need it.
Keep service consistent.
Use the same approved knowledge, brand guidance and workflow rules across interactions, with your team handling the exceptions.
What your AI call center can do
Understand the customer.
Callers answers immediately, 24/7, with natural conversations informed by customer records, interaction history and preferences. Routine requests can be resolved during the conversation, rather than simply routed to another queue.
An order question, an account change or a new inquiry starts with the relevant information. That context helps determine what to say, what to do and when a person needs to step in.
Complete the request.
Callers accesses CRM records, tickets, orders, billing and other connected systems during the interaction. It can retrieve information, update records, book appointments and create service requests within the permissions and workflow rules you define.
A booking change can update the calendar, record the outcome and trigger a confirmation. A service request can reach the right team with the details already captured.
Carry the context forward.
A customer can call with a request, receive an update by email and reply over text. Callers carries the history, preferences and outcome forward, so each interaction can continue from the last.
Inbound service and outbound confirmations, reminders and follow-up become parts of the same customer journey.
Improve the next interaction.
Conversations are summarized, tagged and analyzed to reveal call reasons, customer sentiment, recurring questions and points of friction. Your team can review suggested changes and refine the knowledge, workflows and follow-up.
Measure success against the outcomes that matter to your operation, from resolution and customer satisfaction to the work your team no longer has to repeat.
Keep your team in control.
Set the knowledge, permissions and guardrails for each workflow. Complex or sensitive requests can be transferred to your team with a conversation summary and relevant customer details.
Review security and data-handling requirements alongside the systems and actions involved in your deployment.
Results that add up
65%
lower call center load
Take repetitive, high-volume requests off your team’s plate.
+10
CSAT points
Improve the experience with faster responses and more consistent service.
Up to70%
cost savings
Automate routine work while extending customer coverage.
+40%
operational efficiency
Let your people focus on complex requests rather than repetitive tasks.
<1s
response time
Answer immediately, including after hours and during peak demand.
24/7
coverage
Keep customer service available across nights, weekends and holidays.
Customer results vary by use case and deployment.
Connects to the tools
your team already uses.
With 610+ native integrations, Callers works with your CRM, helpdesk, order, billing and scheduling systems. Read customer information, take permitted actions and write outcomes back where your team expects them.
Traditional call center vs Callers
Compare a staffing-led operation with an AI call center that connects conversations, customer context and actions across your systems.
| What changes | Traditional call center | Callers AI |
|---|---|---|
| Response time | Queues can build when demand exceeds staffing. | Immediate response, in less than one second. |
| Volume spikes | Extra coverage depends on hiring, shifts or overflow providers. | Handle high-volume routine requests without a matching increase in headcount. |
| After-hours coverage | Limited to staffed hours unless additional coverage is arranged. | 24/7 coverage across nights, weekends and holidays. |
| Service consistency | Relies on training, available information and manual quality checks. | Shared approved knowledge, brand guidance and workflow rules. |
| Customer context | People may need to reconstruct history across tools and channels. | Context carries across voice, chat, email and text. |
| System actions | Agents check records, make updates and coordinate follow-up. | Read and update connected systems and trigger permitted actions during the workflow. |
| Languages | Coverage depends on the languages available on each shift. | 70+ languages and regional dialects, with 26+ supported for mid-call switching. |
| Human handoff | Information may need to be repeated or gathered again. | Warm transfer with a conversation summary and relevant customer context. |
| Cost and team time | More routine volume typically adds staffing and coordination work. | Automate routine requests so people can focus on complex and high-value work. |
| Visibility | Insights depend on the reporting and QA processes in place. | Summarized, tagged conversations reveal reasons, sentiment and improvement opportunities. |
Start with one workflow.
Expand when you’re ready.
Define the customer request, connect the systems it depends on and test the experience before launch. Start with a clear outcome, then use what you learn to improve and expand.
Set up
Agree the customer request, business outcome, guardrails and human handoffs.
Connect
Connect the relevant systems and test the conversations, permitted actions and exception paths.
Launch and improve
Review performance, refine the workflow and expand to additional use cases when you’re ready.
Trusted by leading businesses worldwide
“Agents hated outbound. Now they talk to people who want to talk. Morale is up.”
Ben Frasher, Director of Acquisition & Growth
“We were up and running faster than expected and started seeing measurable results within the first week.”
Chelsea Thompson, Director of Operations
“Callers cut our call center load by 65% and 10X our outreach with significantly better results.”
Rob Stevenson, Vice President
”We increased the number of qualified appointments by engaging prospects faster.”
Maria Gomez, System Administrator
”Callers cut our call center load by 65% and 10X our outreach with significantly better results.”
Justin Kahn, Head of Digital Innovation
Frequently asked questions
An AI call center uses AI agents to answer and manage customer calls, handle routine requests and bring in human agents when needed. Callers connects this work to an Agentic Customer Experience Platform, combining conversations, actions in connected systems and customer context across channels.
Yes. Callers supports voice, chat, email and text, including SMS and WhatsApp. Your deployment connects the channels relevant to your customers and workflows, so the next interaction can continue with the context of the previous one.
Callers responds immediately, in less than one second. It provides 24/7 coverage for routine calls, including after-hours requests and peak-volume overflow.
Callers offers 610+ native integrations, including Salesforce, HubSpot and Zendesk, alongside connections to telephony and other business systems. We confirm the specific connections, permissions and read/write actions needed for your workflow.
Yes. Callers can handle inbound service requests and configured outbound workflows such as confirmations, reminders and follow-up. Outreach follows the consent requirements, contact rules and channel permissions that apply to your operation.
Depending on the connected systems and permissions, Callers can retrieve information, update records, book appointments, create service requests and trigger follow-up. The required integrations and read/write actions are confirmed as part of your workflow setup.
You define the escalation rules. Callers can transfer the conversation with a summary and relevant customer details, helping your team continue from what has already been discussed.
Callers supports natural voice conversations, with tone and phrasing configured for your brand. One agent covers 70+ languages and regional dialects and can switch between 26+ languages during a call. The languages and conversation behavior required for your operation are tested as part of the deployment.
Timing depends on the initial workflow, integrations, data requirements and review process. We agree that scope with your team and test the conversations, system actions and exception paths before launch.
Review the Callers Trust Center and discuss the requirements of your specific workflow with our team. Data access, permissions, consent and human handoffs should be considered as part of the deployment, alongside your organization’s policies.
Make the right call
Try Callers now and see what kind of interactions your customers could be having.
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Cassie
(Female AI Agent)
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Paul
(Male AI Agent)